How Shin Etsu handles inquiry information.

This privacy policy explains how information submitted through the website may be used in a B2B material sourcing context. When you send an inquiry, you may provide your name, email address, company, country or region, material interest, project notes, and technical requirements. Those details are used to understand the application, identify the correct silicone rubber, silicone grease, compound, or polymer support path, and prepare a response that is useful to procurement, engineering, or quality teams. The site does not need sensitive personal information, consumer payment details, or confidential formulas in the first message.

Inquiry information may be reviewed by personnel or service providers involved in responding to technical, commercial, or documentation questions. For example, a request that mentions FDA 21 CFR, USP Class VI, ISO 10993, REACH, RoHS, SDS, or CoA may require quality or regulatory review before a response is prepared. A request that includes forecast volume, packaging preference, or target lead time may require sourcing review. Information is used for those practical purposes and for maintaining a record of the conversation.

You should avoid submitting trade secrets, unreleased product drawings, personal health data, or information you are not authorized to share. If confidential review is required, request a separate non-disclosure agreement before sending detailed files. Basic website logs may be used to maintain security, troubleshoot form delivery, and understand general site usage. The site does not sell inquiry information as consumer advertising data.

You may request correction or removal of inquiry records where legally and operationally appropriate. Some records may be retained when needed for compliance, dispute handling, security, or ongoing business communication. By submitting a form, you acknowledge that your information will be used to respond to the material request and may be routed to the relevant technical or commercial contact. Updates to this policy will be posted on this page.